Thank you to all our customers for your patience and gracious understanding as we strive to deliver orders in the most timely manner. In facing the challenges of an unprecedented situation we are focused on the safety of all concerned. Many thanks and we wish you and your families health, happiness and the sweet life!
Due to the COVID-19 crisis you may experience longer than usual delivery times. Products are being replenished keeping our inventory operational as close to normal as possible. We are doing everything to get your gifts out in a timely manner while still maintaining a safe and healthy environment for our staff. All gifts will be fullfilled in the most expeditious and efficient manner. Please allow for ample time to have your item delivered to your recipient during these conditions. Carriers are also operating with longer than usual delivery times. Thank you for your continued support and understanding during this time.
SHIPPING DURING HIGH VOLUME - Please allow ample time for your gift to arrive especially during high volume delivery times on holidays. We will do our very best to ship your gift expeditiously but we do rely on outside shipping resources to get the gift to your door. Under those circumstances consider a faster shipping method when you choose your delivery options.
In order to deliver your gift baskets to your satisfaction, every effort will be made to ship your product as soon as possible. All shipping prices are based on your retail price and your options include ground service, 2 or 3 day service, and next day service as well. Additional charges will apply to shipments outside the continental United States.
Shipping charges are not refunded in the event of a returned item.
If a delivery address provided to us proves to be inaccurate, an additional charge will be incurred to satisfy the second delivery attempt.
You must notify us within 3 business days if you wish to make a return or exchange. We will accept a return item within 7 business days and gladly offer a refund excluding shipping charges, or an exchange of your choice. However, a 20% restocking fee will apply to the returned item. The gift must be unopened and in resalable condition for us to accept it as a return. Purchases that are cancelled after the product has been shipped will incur a fee from the carrier for return shipping and also a restocking fee of 20%.
In the event that an item is temporarily out of stock you will be notified immediately. Every effort will be made to provide you with the item of your choice within a reasonable amount of time.
Damaged Goods Policy
In the unlikely circumstance that a gift basket would arrive damaged, every effort will be made to complete your satisfaction.
It is the responsibility of the customer to contact us immediately in writing, within 24 hours, upon said damage. DO NOT DISCARD THE DAMAGED GOODS and please retain all documentation from the delivery carrier for any future claims.
We can be reached via e-mail at: firstname.lastname@example.org
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
During summer months, baskets that include chocolate products will be substituted for items more conducive to higher temperatures During other seasons, chocolate products will be shipped based on an overnight delivery method and incur an additional fee of $7.95 for the proper ice packaging. This policy helps us make a concerted effort to have your products received in an excellent and presentable fashion. It does not ensure that a perishable item will be handled properly by an outside carrier, and the consumer accepts all risks.
It is advisable to include proper ice packaging to all orders containing chocolate products, regardless of the season.
We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:
- AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
- AP (Armed Forces Pacific) 96XXX
- AA (Armed Forces Atlantic) 34XXX
All APO and FPO shipping will be standardized to the following prices:
- All AE shipments and All FPO, AP/AA shipments $45.00 per package.